FAQ’s

Delivery Options

Same Day Delivery: We now offer a same day delivery service through our delivery partner. Only available on orders placed before 11am Monday to Friday with delivery within the greater Sydney region. Please call us on 1300 400 888 to obtain a shipping quote. **Please note, at this time you will be unable to complete your order online. One of our friendly team members will assist you with your order. 

Small Packages that are able to be transported via Australia Post with Signature. Shipping will be calculated at checkout based on weight & size.

Large Items: that are too large for Australia Post and require a courier to deliver will be delivered by Direct Freight. 

Sydney Metropolitan Area: please allow 1 - 2 business days for delivery on all orders received before 11am Monday to Friday.

Interstate Delivery: Please allow 2-7 business days, regional and remote areas up to 10 business days.

Click & Collect

We offer a seemless Click & Collect service for items that are heavy, fragile or flammable and cannot be transported easily. These items will need to be picked up from our Caringbah store, 14 Parraweena Road, Caringbah NSW 2229. Please allow 2 hours for your order to be ready. Once ready, you will receive an email to advise your order is available for collection. 

Payment Details

Mortar Mart Trade offers several payment methods for your purchase as follows:

Direct Payment through the website shopping cart using your Visa, MasterCard or PayPal.

In-store: Pay by cash or card.

If you are not comfortable buying or paying over the internet please call us for other payment options.

Ph: 1300 400 888 or International +61 2 9525 3095

Returns & Exchanges

Warranty & Returns Policy

We guarantee your complete satisfaction with our products as we strive to provide the highest quality.

• Should you think your product proves otherwise, simply return the unused product to us within 14 days and we shall exchange it for something more suitable. 
• As we have no control over the correct usage of all electrical and mechanical equipment, these items may be subjected to repair only, we regret that we cannot refund or exchange these items at all times. 
• If the item has been used, it is only practicle that it cannot be returned for refund however we can assist you with warranty and non-warranty repair claims through our repairer network. 
• We are not responsible for manufacturer changes in product or specifications. We honor all manufacturer warranties and any power tool manufacturer satisfaction guarantees. 
• Please read your warranty and owners manuals for details.

Returns

Should you wish to return your purchase for exchange or refunds please follow these simple steps:

1. Contact Mortar Mart Trade to obtain a Return Number: Ph: 1300 400 888 or +61 2 9525 3095
2. Wrap the "return item" securely, pack in its original box or a good box using strong tape.
3. Include inside the package a copy of the invoice related to your purchase and claim number
4. Ensure your package is fully insured and any other costs are prepaid by you.

Please Note

• We do not accept responsibility for loss or damage of returned parcels.
• The consumer is responsible for any return shipping charges on exchanged or replaced merchandise.
• A restocking fee of 25% may be added to; items returned after 30 days, damaged packaging, items on sale. Special Orders are NOT Returnable.

Website Terms Of Use

• Certain images and product descriptions may be different from the actual product due to changes from the manufacturers, or listing errors. Mortar Mart Trade endeavours to keep the content of this site as up to date as possible but from time to time errors may occur. Mortar Mart Trade takes no responsibility for errors in the content provided and information it is up to the purchaser to check all product information thoroughly before purchase.
• All images, information and content is registered to Mortar Mart Trade. The copying of any part of this site is prohibited without written consent of Mortar Mart Trade.
• Mortar Mart Trade reserves the right to not proceed with a sale of products from our site under certain circumstances; in this case a full refund will be issued.

If you have any problems relating to the return of goods, please contact us and can we advise you.

Or call us on 1300 400 888 or +61 2 9525 3095

Yes, we offer both in-store and online purchasing options for your convenience. You can visit our physical store location or browse and purchase our products on our website. www.mortarmart.com.au

We offer a wide range of tiling equipment including tile cutters, trowels, tile spacers, tile saws, grout floats, tile adhesive and grout, waterproofing, cleaning and sealing products, tile leveling systems, and so much more. We strive to provide all the necessary tools and consumables for your tiling projects.

Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return the item within 30 days for a refund or exchange, provided it is unused, in its original packaging and you have a proof of purchase receipt. Please refer to our returns policy for more details.

Yes, we offer shipping services for online orders. We strive to provide reliable and timely delivery for our customers. Shipping fees may apply with the cost displayed during the checkout process.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the courier's website.

We accept various payment methods online, including major credit cards (Visa, Mastercard), debit cards and PayPal. In-store purchases also accept cash, American Express or contactless payment methods like Apple Pay or Google Pay.

Yes, we periodically offer discounts and promotions on selected products. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers and deals.

Our online and in-store prices are generally the same. However, there may be exclusive online promotions or in-store discounts from time to time ‘pick up only’. We recommend checking our website or contacting our customer service for any specific pricing inquiries.

Yes, we provide warranties on certain products. The duration and coverage of the warranty may vary depending on the manufacturer and the specific product. Please refer to the product description or contact our customer service for warranty details.

Absolutely! Our knowledgeable staff are here to help you. You can reach out to our customer service team via phone, email, or in person at our physical store. We are more than happy to provide guidance, answer your questions, and offer recommendations based on your tiling project requirements.

We are open from Monday to Friday, from 6:00 am to 5:00 pm. On Saturdays, our trading hours are from 7:00 am to 11:30 am. Please note that we are closed on Sundays and public holidays.